Refund Policy

All purchases of SlideBrain are processed by Paddle, our merchant of record. Refunds are handled in accordance with Paddle's Refund Policy, which is summarised below.

Except where required by law or approved at Paddle's discretion, transactions are non-refundable and non-exchangeable. Where a refund is granted, access to SlideBrain will cease.

Statutory Rights of Withdrawal

Nothing in this policy affects your statutory rights. Depending on where you live, you may have a legal right to withdraw from your purchase, including:

• EU, EEA, Switzerland, and UK: a 14-day right of withdrawal for digital services, applying to one-time purchases and the first payment of a subscription (and, in the UK, annual subscription renewals).
• Turkey and Israel: a 14-day right of withdrawal.
• South Korea, Brazil, China, and Canada: a 7-day cancellation right after delivery.
• Singapore: a 5-day cancellation right after delivery or first access.

Discretionary Refunds

Paddle may, at its sole discretion, grant a refund requested within 14 days of the transaction. Requests are reviewed individually and approval is not guaranteed.

Product Defects

If a material technical or product defect prevents you from accessing the features of SlideBrain as described, contact us at help@slidebrain.co and we will work with you to resolve it. Where the defect cannot be resolved, a refund will be issued.

When Refunds Will Not Be Granted

Refunds will not be granted where there is evidence of fraud, refund abuse, or other manipulative behaviour, or where a request is made outside the applicable timeframes.

How to Request a Refund

Use the "Manage subscription" or "View receipt" link in your Paddle order email, or visit paddle.net and select "Request refund". You can also email us at help@slidebrain.co from your account email with your order number, and we will assist you.

Processing Your Refund

Approved refunds are processed to your original payment method where possible, within 14 days of approval. The time for the refund to appear depends on your payment provider.

Chargebacks

If you have any concerns about a charge, please contact Paddle or us before initiating a chargeback with your bank. Access to SlideBrain may be temporarily suspended while a payment dispute is open.

Questions

For questions about this policy, contact us at help@slidebrain.co